Regional Learning and Development Consultant

Overview:

When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out.

Activities / Main Duties:

• Responsible for the delivery of training solutions within Just Mortgages that facilitates and improves colleague performance in both sales and customer experience.
• Conduct face to face and virtual training sessions on products, processes, systems, and industry regulations.
• Tailor training solutions to varying experience levels, from new advisers to senior staff.
• Be actively involved in all elements of the training cycle with particular emphasis on evaluation and embedding of learning
• Coach new and experienced Mortgage Advisers to improve sales performance, conversion rates, and customer service skills.
• Provide one-on-one mentoring and feedback to our Mortgage Advisers on best practices for client interactions.
• Analyse performance metrics to identify gaps in knowledge and recommend targeted training
• Partner with regional managers, operations, and compliance teams to align training with business objectives.
• Gather feedback from participants and management to improve training effectiveness.
• Proactively manage your own diary allowing for sufficient time for preparation, design, delivery and evaluation of learning interventions.

Main purpose of the role

The job holder is responsible for providing best in class training design and delivery to all colleagues within Just Mortgages.

The job provides support for the business through delivery and development or training and management of all colleagues in line with our strategy.

You will work closely with senior business stakeholders to provide localised learning and development solutions in line with current needs and changes within the industry and business model.

Learning is an integral part of the success of Just Mortgages and as such, all the Learning and Development team are well respected within our Business.

Role specific competencies:

Business experience, a minimum of 3 years in a Financial Services business.

CIPD qualification in Learning and Development, preferred but not essential as full training will be given at Just Mortgages

Be able to analyse business data and make strong recommendations to Senior Stakeholders where learning interventions will support a positive change in business outcomes

Must be prepared to travel.

Personal Qualities

Adaptable and flexible to changing regulatory or business requirements.

Patient and approachable, with a genuine interest in helping others succeed.

Self-motivated and proactive, able to work independently.

The Finer Details
We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
2. We’ll need evidence of your right to work in the UK, in the form of:

• Passport/Birth Certificate

We will also need

1. Proof of Address
2. National Insurance

Armed Forces Covenant:
Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.  
If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.
https://www.haart.co.uk/about-us/armed-forces-covenant/

Equal Opportunities: At Just Mortgages, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Just Mortgages are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.

To All Recruitment Agencies: Just Mortgages does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Just Mortgages employees or any other company location. Just Mortgages is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/